Over 17 years we help companies to build their own electronic monitoring solutions. ThinkRace is dedicated on provide safety supervision products .

Our Products

Contacts

info@thinkrace.com

+86 13641420668

Frequently Asked Questions and Responses (After-Sales)

News
// Smartwatch / Electronic Ankle Monitor / Electronic Handcuff / GPS Tracker

What is ThinkRace's product warranty policy?

ThinkRace typically offers a 1-year warranty for their smartwatches. If customers wish to extend the warranty period, they can do so by paying an additional fee, usually 10% of the product price for each additional year of warranty service. This warranty policy provides customers with a quality guarantee and peace of mind for a certain period. Specific warranty terms and conditions may vary based on different products and contracts, so it is recommended to contact a sales consultant for detailed warranty information.

fabricante de relógios inteligentes da China/Design de Relógios Inteligentes
// Smartwatch / Electronic Ankle Monitor / Electronic Handcuff / GPS Tracker

How long does it take to deliver after placing an order?

Based on your needs, ThinkRace’s delivery times are as follows:

Sample Testing: If you only need a small number of samples for testing, we usually ship within one week after you place your order.
Standard Products: For standard products produced to order, our production cycle is typically 30 days.
Large Orders or Customized Products: If your order quantity exceeds 3,000 units or requires some customization, we will need additional time to assess the specific time needed for customization. Your sales consultant will communicate with the factory for evaluation and will then provide you with the exact delivery time.

Please note that these times are estimates based on our production capacity and logistics arrangements. Actual delivery times may be affected by factors such as raw material supply, production scheduling, and logistics arrangements. To ensure your order can be delivered on time, we recommend that you communicate with your sales consultant in advance so we can better coordinate production and logistics resources.

// Smart Elder Care / Community Rehabilitation / Smart Construction Site

How is the shipping cost calculated for the products I ordered?

The shipping cost calculation method for ThinkRace is as follows:

  1. Shipping Method: The majority of orders are shipped by air, with global delivery typically within 10 days.
  2. Customer-Preferred Logistics: If you have a logistics company you work with, we will complete the delivery within the promised timeframe (typically within 3 days), but we do not control the transit process in between.
  3. Shipping Cost Estimate: The following shipping rates are based on bulk shipping estimates, and the costs for shipping samples may be higher.

– USA/Canada: $5 per unit
– South America: $6-8 per unit
– Middle East, Europe: $5 per unit
– Africa: $6-8 per unit
– Central Asia: $6-8 per unit
– Southeast Asia: $4-5 per unit

Please note that these shipping cost estimates may vary based on actual shipping distance, the carrier’s pricing standards, the weight and volume of the goods, and the destination. To obtain an accurate shipping quote, we recommend that you contact your sales consultant before placing an order and provide detailed shipping information so we can offer the most accurate quote. Additionally, you may want to consider whether to purchase shipping insurance to protect against potential risks during transit.

// Smart Elder Care / Community Rehabilitation / Smart Construction Site

Can ThinkRace commit to the sale of spare parts for 3 years or even longer?

Due to the rapid technological advancements in the electronics industry, the chips, antennas, screens, and electronic components used in our products come from various suppliers. Many companies do not keep their product lines on older versions for long. To ensure that our customers have spare parts for maintenance long after ordering our products, we maintain a certain level of inventory in advance. We can provide spare parts for most orders for up to 3 years, and for large government orders, the spare parts period can be extended to 5 years through negotiation and specific business terms.